Return & Refund Policy

At Meevo, we want you to shop with confidence. If your purchase doesn't meet your expectations, we're here to make the return process straightforward and hassle-free.

1. 30-Day Return Window

You may request a return within 30 days from the date your order is delivered.

To be eligible, returned items must meet the conditions outlined below.

2. Free Returns

Eligible products can be returned at no additional cost. Before sending your item back, please contact our customer support team so we can provide the appropriate return instructions.

3. Return Conditions

To qualify for a refund, returned items should:

• Be in their original condition.
• Include all original accessories, packaging, and documentation where applicable.
• Show no signs of misuse, alteration, or excessive wear.
• Be accompanied by proof of purchase.

4. Items Not Eligible for Return

For health, safety, or legal reasons, certain products cannot be returned, including:

• Personalized or custom-made products.
• Gift cards, where applicable.
• Items damaged after delivery due to improper use.
• Products returned without prior authorization.
• Items excluded by applicable consumer protection regulations.

5. How to Request a Return

To begin the return process, please contact our customer support team with your order details.

Email: contact@meevo.shop
Phone: +33 6 56 78 90 08

Once your request has been reviewed, we'll provide you with the necessary return instructions.

6. Refund Process

After your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, the refund will be issued to your original payment method within 10 business days.

Please note that the time required for the refund to appear in your account may vary depending on your financial institution or payment provider.

7. Exchanges

If you receive a defective, damaged, or incorrect item, we will gladly arrange a replacement where available.

Please contact us as soon as possible after receiving your order so we can resolve the issue promptly.

8. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please notify us within 48 hours of delivery.

To help us process your request quickly, please include:

• Your order number.
• A description of the issue.
• Photos of the product.
• Photos of the shipping package.

9. Order Cancellation

Orders may only be cancelled before they have been prepared for shipment.

If you need to cancel your purchase, please contact our support team immediately after placing your order.

10. Your Consumer Rights

This Return & Refund Policy is intended to complement, and not replace, any mandatory rights granted to consumers under applicable laws and regulations.

11. Contact Information

If you have any questions regarding returns, exchanges, or refunds, please contact us.

Meevo
22 Avenue Le Mesnil
06200
France

Email: contact@meevo.shop
Phone: +33 6 56 78 90 08