Faq

Frequently Asked Questions

We've put together this FAQ to answer the questions we receive most often. If you need further assistance, our customer support team is always available to help.

1. How long will it take to receive my order?

Orders are typically prepared within 1–3 business days.

After dispatch, delivery generally takes an additional 3–5 business days.

The total estimated delivery time is therefore approximately 4–8 business days.

2. Is shipping really free?

Yes. Meevo offers free standard shipping on all eligible orders. The shipping cost displayed at checkout will be €0.00 whenever free shipping applies.

3. Can I follow my shipment?

Absolutely.

As soon as your order leaves our warehouse, you'll receive an email containing a tracking number so you can monitor the delivery status anytime.

4. Can I modify or cancel my order?

If your order has not yet entered the preparation stage, we may be able to modify or cancel it.

Please contact us immediately after placing your order so we can review your request.

5. What is your return policy?

We provide a 30-day free return policy on eligible purchases.

Simply contact our customer support team before returning your item, and we'll provide the necessary instructions.

6. How are refunds processed?

Once your returned product has been received and approved after inspection, your refund will be issued to the original payment method within approximately 10 business days.

Your bank or payment provider may require additional processing time before the refund appears on your statement.

7. What if my package arrives damaged?

If your order arrives damaged or you receive an incorrect item, please notify us within 48 hours of delivery.

To speed up the process, please send:

  • Your order number.
  • A brief explanation of the issue.
  • Photos of the product.
  • Photos of the shipping box or packaging.

Our team will investigate your request and provide an appropriate solution as quickly as possible.

8. Which payment methods do you accept?

We accept secure payment methods available during checkout.

All transactions are encrypted and processed through trusted payment providers to ensure the safety of your personal and financial information.

9. Which countries do you deliver to?

We currently deliver to a variety of destinations where our products are available.

If your country cannot be selected during checkout, please contact our customer service team for assistance.

10. How can I contact Meevo?

You can reach our support team using the following details:

Email: contact@meevo.shop
Phone: +33 6 56 78 90 08

Business Address:
22 Avenue Le Mesnil
06200
France

11. Is shopping on Meevo secure?

Yes.

We use modern security technologies and encrypted payment systems to protect your personal information and ensure every transaction is processed safely.

12. When will customer support reply?

Our goal is to respond to all inquiries within 24 business hours.

Support Hours:

  • Monday – Friday: 9:00 AM – 5:00 PM (CET)
  • Saturday: Closed
  • Sunday: Closed

13. I couldn't find my answer.

If your question isn't covered here, feel free to contact us directly.

We're committed to providing prompt, friendly, and professional assistance before and after every purchase.

Meevo
22 Avenue Le Mesnil
06200
France

Email: contact@meevo.shop
Phone: +33 6 56 78 90 08